I am most satisfied with the application in sales training with ITY’s detailed, intelligent, and scientific reporting recording system. Compared to other call centers I have used, I rate ITY as superior in terms of stability and enthusiastic support for customer issues.

The call center’s recording feature allows me to listen to all sales calls to evaluate their telesales skills.

Switching to a switchboard helps my company save a lot of money from buying phones for sales to recharging calls. I also don’t have to worry about my number being locked because I have ITY’s support behind the scenes.

After researching and considering call center solutions, he chose YCall because this package has no call limit, his staff can call and close deals “freely” without worrying about exceeding the company’s budget. In addition, leaders can also closely monitor the team thanks to the ITY admin account provided.

I find the call quality good, the support team is always available when my sales team messages in the group.

ITY switchboard helps her save a lot of time in statistics and measuring the effectiveness of telesales staff. Thanks to the Call Recording feature, the training process of new Sales in the department has become more streamlined and effective. In addition, it also helps her handle many “half-laughing, half-crying” situations with customers by listening to the recorded calls between Sales and customers.

You can listen to the sales call recording at any time to adjust the staff’s consulting method. You will also be more careful when making calls because you know the switchboard has this recording feature.

The productivity of your sales calls has almost doubled after using the switchboard. Your call KPIs always meet or even exceed the target. The statistical reports on the administration page help you a lot in monitoring the work efficiency of the whole department.

Calling the switchboard via the app helps your team not have to dial the number on the phone, which is very time-consuming, so your calling productivity also increases, the rate of answering the phone is also high. Our technical team supports quickly and enthusiastically.

I have consulted many parties about both voice quality and cost and found that your company has many diverse packages. I use the full package and find it very optimal compared to using the previous switchboard. The call answering rate is more than 50% with cold data, I am very satisfied. The support team is enthusiastic and handles things very quickly.