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What is YCall call center?

  • YCall mobile switchboard is built on a virtual switchboard platform and combined with the carrier’s preferential mobile package to provide customers with high call quality and cost savings.
  • YCall is used entirely via the internet.
  • YCall changes customers’ thinking from buying to renting a call center
  • YCall is suitable for small and medium businesses, service companies…
  • Want to have a professional switchboard system without needing to invest in a switchboard and without needing IT to operate.
YCall Explain Image

Why should you use YCall Call Center?

All-inclusive cost

No need to invest in switchboard hardware, save up to 50% on phone costs

No IT required

With a physical switchboard, you must have IT staff to manage it. With YCall mobile switchboard, you will save on this cost.

Multi-platform support

Most people have a Client who can use a terminal on a computer, smartphone.

Increase call acceptance rate

Increase call acceptance rate up to 90%.

Upgrade

Expand your number of extensions quickly and easily when needed.

Statistics, reporting and management

Evaluate employee performance.

The switchboard supports all numbers.

ITY supports all prefixes so customers can rest assured when calling. No need to worry about number blocking causing interruptions to sales calls.

Safe and stable

The system is located in large Data centers such as VNPT, FPT, CMC to ensure safety and 99.9% uptime.

Software connection

Provide API connection to sales and customer care software CRM, ERP…

Outstanding features of YCall switchboard

Unlimited calling minutes per month

Đến các mạng Viettel, Vinaphone, Mobifone

Callable on many devices:

Computers, smartphones, desk phones

Call recording:

The entire conversation recording feature helps businesses track and store important information

Detailed report:

Statistics and detailed reports on the number of incoming/outgoing calls of each employee, exporting report files

Video instructions for use

Immediately experience
telesales call center
and professional customer care

Sign up for a trial